How to keep your order protected
When placing an order yourself:
Your order is protected from the moment you select "Start order" on the product page
When supplier drafts an order for you:
Make payment on Alibaba.com by going to My Alibaba > Orders. If paying by wire transfer, make sure you pay to the official Alibaba.com bank account.
Secure payments
Choose your preferred local payment methods, currencies, bank transfers, or deferred payment plans to pay.
Every transaction you make through Alibaba.com is protected by SSL encryption and PCI DSS data security protocols.
Learn about secure payments
Guaranteed delivery
Better planning and managing inventory knowing that your order will be dispatched or delivered by the guaranteed date.
In the rare case there is a delay, receive a 10% compensation on the total order amount.
Receive up to a full refund if products are lost or damaged during delivery. Alibaba.com handles the communication with the logistics provider on your behalf.
Learn about guaranteed shipping
Money-back guarantee
Enjoy free returns to a local warehouse near you and guaranteed refunds with support from Alibaba.com if products arrive defective, incorrect, or damaged.
If your order hasn't been shipped or is missing, you can also claim a refund.
Learn about refunds and returns
24/7 support
Access our virtual help center 24/7, or connect with live agents for order issues, reports, or inquiries.
Learn about 24/7 support
Data privacy
We never share your data with third parties without your consent. All personal information is handled in accordance with the Crystown.com Privacy Policy.